Returns and refunds

1. When can you request a return?

• Defective product: the item arrives damaged or has a manufacturing fault.
• Wrong product: you receive a different item from the one you ordered.
• Wrong size: the item does not match the size you ordered.
• Order not delivered: the delivery did not take place within the agreed time.

2. Time limit for claims

You have 48 hours after receiving your order to let us know about any problem. After that, we cannot guarantee that your request will be accepted.

3. How to request a return

1. Email us at alesx2soporte@gmail.com or use the Contact page.
2. Include your order number and describe the problem.
3. Attach photos or a video of the item you received if the claim is about a defect or a wrong item.
4. Our team will get back to you with a resolution within 24 to 72 hours.

4. Resolution options

Depending on the case, we will offer you one of the following:

• A replacement product (subject to availability).
• A refund of the amount paid, using the original payment method (bank transfer, MLC, Enzona or cash).
• A discount coupon of equal value for a future purchase.

5. Non-returnable items

Returns do not apply in the following cases:

• Used products or products without their original packaging.
• Personalized or made-to-order products (custom orders).
• Claims made more than 48 hours after delivery.
• Damage caused by misuse of the product.

6. Shipping costs

If the return is due to our mistake (defective product, wrong item or wrong size), Toma!! covers the pickup. If the request is for any other reason agreed with our team, the buyer pays for the pickup.

7. Processing time

Once the product reaches us, the refund or replacement is processed within 5 business days.

8. Questions?

Email us at alesx2soporte@gmail.com or visit our Contact page. We are here to help.